Shipping & Refund Policy

Shipping Policies

• To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
• While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
• If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call or whatsapp our Customer Care  +918882421344 or mail us on- fiftronics@gmail.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
• Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Shipping Partners

• We use Bluedart, Delhivery to ship our products to your destination as available during checkout and chosen by you.
• We also can ship through EMS Speed post on special request to remote locations, if you think that our shipping partners does not have coverage or served you improperly. HOWEVER, WE CAN’T GUARANTEE TO COMPLY TO YOUR REQUEST. This is due to the reason each shipment content is being verified by the post office before accepting. If they feel that the item may be damaged, then they will not accept the shipment.

Shipping Time / Delivery Time

• We make our best efforts to ship your order within same day of the order. 99% of our orders are shipped within 24 Hours.

• Though we can guarantee a delivery time of 2-5 days to anywhere in India, it is totally beyond our control. Each shipping companies have their own methods, intermediate transit locations etc. and the delivery time is not predictable.
• Shipments through Fedex / Aramex, if created before 02:00 PM will be picked up by them on the same day. Otherwise, the shipment will be picked up only on the next day.
• We ship on week days (Monday to Saturday), excluding public holidays. Orders placed on SUNDAY will be shipped only on MONDAY
• Orders placed before 2.00 PM will be shipped on the same day except on Sundays and Public Holidays.
• Please plan your order allowing sufficient time for the delivery instead of last minute orders.

Guarantee/Warranty

• All items are delivered with standard warranty of minimum 7 Days (unless otherwise specified in the product page) to protect the customers from any manufacturing defect.If you have any problems with your order, please notify us within this duration from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case ,we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

• To the product need to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product.If the particular item is not in stock to replace ,we will provide the full refund.

  Return Applicability

  • Please note for the following cases consumers can request return item(s). 
  • Item(s) have no defective parts, no artificial breakdowns, no destroy in package, accessories, user manuals or have not been activated yet within 7 days (including working days and weekends) since received. 

  • Item(s) are found with obvious defective parts and have not been used yet within 7 days (including working days and weekends) since received.
  • From the date of receipt of the package within 7 days, without justifying the reason for the return

   

  Items Are Missing From My Order. What Can I Do?

  Possible reasons:

  • Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service. 
  • Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.

  • FIFTRONICS made a mistake: On rare occasions an item maybe missed during packaging. 
  • Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments. 

   

  If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service at fiftronics@gmail.com or call and whatsapp us at +918882421344 including your order number and a copy of the parcel declaration.

  I received an incorrect item

  • Please contact us by telling the order number and the details you received.
  • Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us .If Pincode have facility for reverse pickup we will arrange the pickup.
  • Our Customer Service team will respond to you within 24 hours.
  • Once we receive the incorrect item, we will begin processing the correct item for you.

  An item was damaged during shipping

  If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.

  Item is not as described

  If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us.

  * Exceptions for Returns

  Please note for the following cases www.Fiftronics.com has the right to refuse consumers to return items. 

  • Consumers did not require the delivery staff to return item(s) on receipt of defective item(s). 
  • Item(s) have not been sent out within 7 days (including working days and weekends) after we have confirmed the return request with the consumer. 
  • Any breakdowns of operations or set-ups that are not followed by product user manuals. 
  • Item broken due to force majeure (natural disasters etc.). 
  • Consumers artificially tear or alter item logos, series No. or waterproof signal etc. 
  • Consumers are unable to provide verified ordering provement from www.Fiftronics.com, or artificially change order details. 
  • Any artificial breakdowns or unauthorized modification on items. 
  • Any return request that beyond 7 days (including working days and weekends) starts from the date consumers receive item(s). 
  • Item(s) were activated beyond 30 days (including working days and weekends) after receiving.
  • Item(s) are no longer needed.
  • DIY Kits and Drones are not eligible for return or replacement.
  • Solar and Pathway lights are not eligible for return or replacement.

   

  How to Return Items

  • Step 1: Please firstly contact our customer service via email fiftronics@gmail.com or contact number +918882421344.
  • Step 2: We will arrange reshipment after receiving your returned items. We will share a coupon code or add your money back to your wallet within 1-2 working days once we have confirmed your refund request. Please check your wallet for your order refund follow-ups. Please contact us for any further issues about returns through email fiftronics@gmail.com (Note: We will not refund the money to your bank account.)
  • Step 3: Please mark the order number, your phone number and write down "Return" on the package. You should also let us know the tracking number after you have sent it out.